🔄 Return & Refund Policy
At Omviya, we want you to shop with complete peace of mind 💚. If something isn’t quite right, you can request a return within 30 days of receiving your order. Once approved, your refund will be processed within 7 business days, and there are no restocking fees — ever.
To receive the return address and instructions, please contact our customer care team before sending any items back.
🕒 Return Eligibility
You can return your purchase within 30 days of delivery, provided that:
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The item is unused and in original condition.
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It’s packed in its original packaging or box.
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All accessories and components are included (if applicable).
Items showing signs of wear, damage, or misuse will not be accepted.
💰 Refunds
Once your return has been received and approved, a full refund will be issued to your original payment method within 7 business days.
There are no hidden deductions or fees. Refunds are processed only after the item(s) arrive at our warehouse and pass inspection. You’ll receive an email confirmation once your refund has been issued.
🕓 Late or Missing Refunds
If you haven’t received your refund yet:
1️⃣ Recheck your bank or card account for pending transactions.
2️⃣ Contact your bank or credit card company, as processing times may vary.
3️⃣ If it’s still missing after a few days, reach out to us at support@omviya.com for help.
♻️ Exchanges
We’ll gladly replace or reship any items that arrive defective, damaged, or incorrect.
To request an exchange, simply email support@omviya.com with your order number and a brief description of the issue.
The fastest way to get a replacement is to return your current item and place a new order for the product you want.
🚚 How to Start a Return
1️⃣ Contact Us: Email support@omviya.com with your order number, reason for return, and clear photos (if applicable).
2️⃣ Receive Authorization: Our team will reply with the return address and full instructions.
3️⃣ Ship the Item: Send your package to the address provided. Please ensure proper packaging to avoid damage in transit.
4️⃣ Inspection & Refund: Once received and inspected, we’ll notify you and issue your refund promptly.
📦 Return Shipping Costs
Customers are responsible for covering return shipping costs, unless the return is due to an Omviya error (such as a defective or incorrect item).
🏢 Company Information
Store Name: Omviya
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Company Number: 76961517
Email: support@omviya.com
Phone: +1 205-547-3256
Customer Service Hours: Monday to Saturday — 9:00 AM to 6:00 PM 🕘