Return Policy

Updated Return & Refund Policy

Return & Refund Policy
30-Day Easy Returns

At Omviya, we want you to be completely satisfied with your purchase.
If for any reason you're not happy, we offer a simple and transparent return process.

Return Policy Overview

Return Window:
You have 30 days from the day you receive your order to return eligible items.

Condition:
Returned items must be unused, in their original condition, and shipped back with original packaging and included accessories.

Easy Returns:
Our support team is always ready to assist you throughout the return process.

Return Costs

For Defective Products – No Cost to You

If you received a product that is:

  • incorrect

  • damaged during shipping

  • defective in any way

We will cover all return shipping costs.

For Customer Remorse (Change of Mind)

If you wish to return an item due to:

  • wrong item purchased

  • item does not fit your needs

  • you no longer want the product

Return shipping costs are the customer's responsibility.
Shipping fees are non-refundable.

How to Return an Item

1. Contact Us
Email us at support@omviya.com with your order number and reason for return.

2. Pack Your Item
Repack the product securely in its original packaging, including all accessories and documentation.

3. Send It Back
You will receive instructions via email on how and where to ship your return.
Please send the package using a reliable carrier.

Refund Process

Inspection:
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

Refund:
After approval, a refund will be issued.
Refunds typically take up to 7 business days to appear in your original payment method, depending on your bank or payment provider.

Exchanges

Need a different size, color, or replacement product?
No problem — contact us and we’ll assist you with a fast and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable.
These will be clearly marked as “Non-Returnable” on the product page.

Contact Information

Store Name: Omviya
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@omviya.com
Phone: +1 (205) 547-8017
Customer Service Hours: Monday to Saturday — 9:00 AM to 6:00 PM 🕘

We aim to respond to all inquiries within 1–2 business days.